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frequently asked questions

what is your mask policy?

masks are not required at this time.

at times of elevated COVID transmission, we may require guests to wear masks in the restaurant. we understand that the mask requirement causes feelings for some folks, but please do not take those feelings out on our staff. if you cannot comply with this policy when in effect, we ask that you do not dine with us at that time.

how do I make a reservation?

call us at (270) 908-0006. voice mail is available if there is no one to take your call. if it’s more than a day in advance, you can request a reservation online here. we take reservations a month in advance. if you have a large group (20+) we can plan for you more than a month in advance.

I called/emailed for a reservation and haven’t heard back; what now?

we are open tuesday-saturday and return calls and emails only on days we are open. if it’s been more than two days (not counting sunday & monday) and you haven’t heard anything, check your spam folder. finally, feel free to call again! we attempt to honor and reply to all reservation requests in a timely manner, but if you suspect we missed you, just give us a call at (270) 908-0006.

do you sell gift certificates?

yes. they must be purchased in person or over the phone at (270) 908-0006. you may stop by the restaurant any day we are open to purchase a gift certificate in any denomination. if you need to come before we are open, just give us a call to ensure someone will be here who can help you. gift certificates are valid at their full value one year from the date of purchase. after the first year, the gift certificate will lose 50% of its value each year and become void after five years. we apologize that we are unable to replace lost or stolen gift certificates.

can you host my private event?

we’d love to! we do not have a private room, but we do offer the option of reserving the entire restaurant. to discuss these options, please call us at (270) 908-0006 or email info@freighthousefood.com.

is there a dress code?

shirt & shoes required, of course – beyond that, feel free to wear what you’re comfortable in. we have guests dressed in suit and tie, business casual and even jeans in our dining room.

how often does the menu change?

our menu is highly seasonal, and we are proud to source our ingredients responsibly, with many of them local. for that reason, we change the menu frequently, although not on a particular schedule. you’re likely to find something new to love at freight house nearly each time you dine with us! we cannot guarantee the availability of any menu item.

do you offer vegetarian/vegan/gluten free options?

we are proud to offer vegetarian, vegan, and gluten free options, which will vary over time. in many cases we can modify a menu item to meet a guest’s dietary restrictions. we are happy to show you which options work for you. please let your server know of any dietary restrictions or food allergies you have before placing your order.

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